Shipping policy

Version: 1.0
Effective Date: July 1, 2026
Last Updated: July 1, 2026

1. OVERVIEW

Thank you for shopping with Shekinahwear.

We are committed to delivering your order safely, promptly, and efficiently. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered for both domestic and international customers.

By placing an order on www.shekinahwear.com, you agree to the terms outlined in this Shipping Policy.

2. ORDER PROCESSING

· Orders are processed on Business Days (Monday to Friday), excluding public holidays.

· Most orders are processed and dispatched within 1–2 Business Days after successful payment confirmation.

· Orders placed on weekends or public holidays will be processed on the next Business Day.

· During festivals, sales, product launches or unforeseen circumstances, processing times may be slightly longer. Any significant delay will be communicated to the customer.

3. SHIPPING WITHIN INDIA

We currently ship across most serviceable locations in India through trusted courier partners.

Estimated Delivery Time

· Metro Cities: 2–5 Business Days

· Tier 2 & Tier 3 Cities: 3–7 Business Days

· Remote Locations: 5–10 Business Days

Delivery timelines are estimates only and may vary depending on the courier partner, weather conditions, public holidays or other circumstances beyond our reasonable control.

4. INTERNATIONAL SHIPPING

Shekinahwear currently ships primarily within India. International shipping is available on request for customers outside India, via DHL Express.

Please read the following carefully before placing an international order:

Customs duties, import taxes, and courier clearance fees are not included in the product price or in the shipping charge collected at checkout. These are set by the customs authority of your destination country and are the customer's sole responsibility.
These charges can be substantial — in some countries, additional charges (duty, VAT, and courier processing fees combined) may equal or exceed the cost of the product itself. We strongly encourage you to contact us at shekinahteesforme@gmail.com before ordering, so we can help you estimate the total landed cost for your specific country.
Estimated delivery time for international orders is 7–21 business days, depending on destination, customs clearance, and local courier networks.
If a package is refused or unclaimed due to unpaid customs charges, it will be returned to us or disposed of at the courier's discretion, and return shipping and any related costs will not be refunded. Please refer to our Refund Policy for full details on international order returns.
As we're a growing brand, international order support (tracking queries, customs guidance) may take slightly longer to resolve than domestic support. We appreciate your patience.

For destinations we don't yet actively support or if you're unsure whether we can ship to your country, please reach out before ordering.

5. SHIPPING CHARGES

For orders shipped within India, shipping charges are included in the product price displayed at checkout — no additional shipping fee will be added for domestic orders.

For international orders, applicable shipping charges are calculated based on destination, package weight, and courier rates, and will be displayed at checkout before payment.

From time to time, Shekinahwear may offer international shipping promotions, subject to specific terms and conditions.

6. CUSTOMS DUTIES & IMPORT TAXES

For international orders:

· customs duties;

· import taxes;

· VAT;

· brokerage charges; and

· any other government levies

are the responsibility of the customer unless expressly stated otherwise.

Shekinahwear has no control over these charges and cannot estimate their amount.

Customers are advised to check their country’s import regulations before placing an order.

7. ORDER TRACKING

Once your order has been dispatched, you will receive a shipping confirmation via email, SMS or WhatsApp (where applicable), together with the tracking details.

Customers can use the provided tracking number to monitor the shipment directly on the courier partner’s website.

8. DELIVERY

Please ensure that:

· your shipping address is complete and accurate;

· your mobile number is correct;

· someone is available to receive the parcel during delivery hours.

If the courier partner is unable to deliver due to an incorrect address, unavailable recipient or repeated failed delivery attempts, additional shipping charges may apply for re-dispatch.

9. DELAYED SHIPMENTS

Although we make every effort to ensure timely delivery, delays may occur due to circumstances beyond our reasonable control, including:

· adverse weather conditions;

· public holidays;

· transportation disruptions;

· courier operational issues;

· customs inspections;

· government restrictions; or

· force majeure events.

Shekinahwear shall not be liable for delays caused by third-party logistics providers or events beyond our reasonable control.

10. FAILED DELIVERY

If an order is returned to Shekinahwear because:

· the customer refused delivery;

· the delivery address was incorrect or incomplete;

· the shipment remained unclaimed; or

· the customer failed to complete customs formalities,

we may contact the customer to arrange re-shipment.

Any additional shipping charges incurred for re-shipment may be payable by the customer.

11. LOST OR DAMAGED SHIPMENTS

If your shipment appears to be lost or arrives visibly damaged:

· please notify us within 48 hours of the expected delivery or receipt;

· include your Order Number;

· provide photographs of the package and product (if damaged).

We will coordinate with the courier partner to investigate the matter and keep you informed of the outcome.

Where appropriate, we will arrange a replacement or process a refund in accordance with our Returns, Exchanges & Refund Policy.

12. CHANGE OF SHIPPING ADDRESS

Requests to change the shipping address can only be accommodated before the order has been packed or dispatched.

Once the shipment has been handed over to the courier partner, address changes may not be possible.

13. PARTIAL SHIPMENTS

If your order contains multiple products, Shekinahwear reserves the right to ship them separately if operationally necessary.

You will not be charged additional shipping fees for partial shipments initiated by us.

14. DELIVERY ACCEPTANCE

Customers are encouraged to inspect the package at the time of delivery.

If the outer packaging appears severely damaged or tampered with, customers should:

· note the condition with the delivery personnel where possible;

· take clear photographs before opening the package; and

· contact Shekinahwear promptly.

15. CONTACT US

If you have any questions regarding shipping or delivery, please contact us:

Email: shekinahteesforme@gmail.com

WhatsApp: +91 7248906381

Website: www.shekinahwear.com

Operated by GBR Shekinah Enterprises
Mumbai, Maharashtra, India

We are committed to assisting you and aim to respond to shipping-related enquiries as promptly as possible.

POLICY UPDATES

Shekinahwear reserves the right to modify or update this Shipping Policy at any time without prior notice.

The latest version will always be available on www.shekinahwear.com, and the revised Effective Date will be updated accordingly.