Refund policy

Returns, Exchanges & Refund Policy

Effective Date: July 1, 2026

Thank you for shopping with Shekinahwear. We take pride in offering premium-quality apparel crafted with care. Your satisfaction is important to us, and we strive to make every shopping experience smooth and hassle-free.

Before placing your order, we strongly recommend reviewing our Size Chart carefully to ensure you select the correct size. If you need any assistance, our Customer Support team will be happy to help.

A. Orders Delivered Within India

Returns

We offer a 7-day return policy for eligible orders delivered within India.

To be eligible for a return:

·       The return request must be submitted within 7 days from the date of delivery.

·       The product must be unused, unworn, unwashed, and in its original condition.

·       All original tags, labels, accessories and packaging must be intact.

·       The product must be free from stains, perfume, deodorant marks, makeup, pet hair or any signs of wear.

·       The original invoice or proof of purchase must be available.

Products that do not meet the above conditions may not qualify for a return.

How to Request a Return

Please contact us through any of the following channels:

·       Email: shekinahteesforme@gmail.com

·       WhatsApp: +91 7248906381

·       Contact Us page on our website

Please provide:

·       Order Number

·       Reason for return

·       Supporting photographs (if applicable)

Exchanges

We understand that sometimes you may need a different size or colour.

Eligible products may be exchanged within 7 days of delivery, subject to stock availability.

If your preferred size or colour is unavailable, you may choose either:

·       Store Credit equal to the product value, or

·       A refund to your original payment method.

Refunds

Once the returned product is received and passes our quality inspection:

·       You will receive an email confirming approval of your refund.

·       Refunds will be processed to the original payment method.

·       Alternatively, you may choose Store Credit for future purchases.

·       Refunds are normally processed within 7–10 business days after approval.

Please note that banks and payment providers may take additional time to credit the refunded amount to your account.

Return Shipping

For eligible return or exchange requests approved by Shekinahwear:

·       Reverse pickup will be arranged by Shekinahwear at no additional cost wherever service is available.

·       Customers are requested to hand over the parcel only to the courier partner authorised by Shekinahwear.

·       Please verify the AWB (Air Waybill) number before handing over the package.

·       Shekinahwear shall not be responsible for parcels handed over to an unauthorised courier or individual.

For non-serviceable regions, we may request customers to return the parcel to our office address on their own, once your return request is approved. Shekinahwear will provide the appropriate return instructions.

Damaged, Defective or Incorrect Products

If you receive:

·       a damaged product,

·       a defective product, or

·       an incorrect item,

please notify us within 48 hours of delivery.

Please provide:

·       Order Number

·       Photographs of the product

·       Packaging photographs

·       Shipping label photographs

Upon verification, Shekinahwear will arrange an appropriate replacement or refund.

B. International Orders (Orders Shipped Outside India)

Returns & Exchanges

Due to the high cost of international shipping and customs processing, returns and exchanges are not accepted for international orders.

We strongly recommend reviewing the product description, measurements, colour options and Size Chart carefully before placing your order.

Damaged, Defective or Incorrect Products

If your order arrives damaged, defective or different from what you ordered, please contact us within 48 hours of delivery.

Please include:

·       Order Number

·       Clear photographs of the product

·       Packaging photographs

·       Shipping label photographs

Claims submitted after 48 hours may not be eligible for resolution.

Refunds for International Orders

After reviewing and approving your claim:

·       Shekinahwear will refund the product value (T-shirt cost) to the original payment method.

·       International shipping charges, customs duties, import taxes and any government levies are non-refundable.

·       In most cases, customers will not be required to return the product, as international return shipping costs are disproportionately high. However, Shekinahwear reserves the right to request additional information or, in exceptional circumstances, request the return of the product before processing a refund.

·       Approved refunds are generally processed within 7–10 business days.

Products Not Eligible for Return or Exchange

The following products are not eligible for return or exchange unless they are damaged, defective or incorrectly supplied:

·       Products that have been worn, washed or altered.

·       Products without original tags or packaging.

·       Products with stains, perfume, deodorant marks, makeup or other signs of use.

·       Customized or personalised products.

·       Clearance Sale or Final Sale products.

·       Gift Cards (if introduced in future).

Important Information

·       Customers may submit one return or exchange request for the same issue per order.

·       Minor colour variations caused by individual screen settings, lighting or photography are not considered manufacturing defects.

·       Actual product measurements may vary slightly within standard manufacturing tolerances.

·       Shekinahwear reserves the right to decline any request that does not satisfy the conditions of this policy.

·       This policy applies only to purchases made directly through www.shekinahwear.com.

·       Products purchased through third-party marketplaces or retailers are governed by the respective seller’s return policy.

Need Assistance?

We’re always happy to help.

Email: shekinahteesforme@gmail.com

WhatsApp: +91 7248906381

Shekinahwear
Operated by GBR Shekinah Enterprises
Mumbai, Maharashtra, India

We aim to respond to all customer queries as quickly as possible and work towards a fair and satisfactory resolution.

Policy Updates

Shekinahwear reserves the right to amend or update this Returns, Exchanges & Refund Policy at any time without prior notice. Any changes will become effective immediately upon publication on www.shekinahwear.com.